Refund & Remedies Policy
Understand SearchX’s payment finality, service-concern process, chargeback process, and dispute terms.
Payment finality and policy applicability
This policy applies to SearchX services across SearchX-owned domains, proposals, invoices, and service engagements. By signing an agreement or submitting payment for SearchX services, a client acknowledges that this policy applies whether or not the client has read it. A separate signed written agreement controls where it expressly addresses the same subject, to the extent permitted by law.
1. No-refund policy
Except where required by applicable law or expressly stated in a separate signed written agreement, payments to SearchX are final and non-refundable. This includes retainers, setup fees, deposits, consulting, content, technical work, website development, and one-time engagements.
A change in business goals, satisfaction with work, perceived performance, algorithm changes, market conditions, strategy adjustments, delays, or subjective expectations does not by itself create a right to a refund, credit, offset, or reversal.
2. Addressing service concerns
Clients should raise a service concern with SearchX promptly and provide relevant project context. SearchX may, in its discretion, review the concern and discuss a reasonable path forward within the applicable scope of work.
Any additional work, scope adjustment, timing, or other resolution is determined by SearchX and does not create an entitlement to a refund, credit, future service guarantee, or work outside the applicable agreement.
3. Outcomes, credits, and liability
SearchX provides services on a best-efforts basis and does not guarantee rankings, traffic, revenue, leads, performance, or other results. Disagreement with strategy, execution, or results is not, on its own, a breach of contract.
To the maximum extent permitted by law, SearchX’s total liability for a claim relating to services will not exceed the amount paid to SearchX during the 30 days before the event giving rise to that claim. SearchX is not liable for indirect, incidental, consequential, punitive, special, or lost-profit damages.
4. Payment disputes and chargebacks
Before initiating a payment dispute or chargeback, clients must contact SearchX and give the team a reasonable opportunity to review the issue. A chargeback or payment dispute may result in a pause or termination of services and other steps permitted by the applicable agreement and law.
5. Governing law and dispute resolution
To the extent permitted by law and unless a separate signed written agreement provides otherwise, disputes relating to this policy or SearchX services are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles. Disputes will be resolved through binding arbitration, and class actions and jury trials are waived to the extent permitted by law.
6. Policy updates
SearchX may update this policy from time to time. The "Last updated" date identifies the most recent revision. Continued use of the Sites or continued engagement with SearchX after an update means the revised policy applies to the extent permitted by law.
Need to raise a billing or service concern?
Use the protected SearchX contact form so the request reaches the appropriate team without publishing a personal email address.